Compartilhamento do conhecimento em situações de crises: revisão sistemática da literatura

João Augusto Wendt Mischiatti, Helena de Fátima Nunes Silva, Maria Gabriela Reis Carvalho

Resumo


Objetivo: Apresentar uma revisão sistemática da literatura que investiga a forma de aplicação do compartilhamento do conhecimento em situações de crises nas organizações dos últimos quatro anos.
Metodologia: Revisão Sistemática da Literatura conduzida pelo método PRISMA, com seleção de 24 artigos científicos, compreendendo o período de janeiro de 2017 até maio de 2021. Os artigos foram divididos em oito categorias: i) confiança; ii) memória institucional; iii) diversidade nas organizações; iv) efeitos da crise no compartilhamento do conhecimento; v) ferramentas para compartilhamento do conhecimento; vi) técnicas e estratégias para o compartilhamento do conhecimento; e vii) barreiras para o compartilhamento do conhecimento.
Resultados: Os resultados constataram uma heterogeneidade dos estudos quanto às suas características, porém verificou uma predominância nos artigos do compartilhamento do conhecimento em épocas de crises referente às técnicas e estratégias (45% do total) e nas ferramentas para compartilhamento do conhecimento (25% do total). Além disso, os estudos destacaram a importância de utilizar as melhores ferramentas, práticas e estratégicas de compartilhamento do conhecimento em situações de crise.
Conclusões: Foi possível perceber a crescente importância desse tema nos últimos anos devido à pandemia da COVID-19. Verificou-se a necessidade de estudos futuros que possam identificar as principais estratégias de compartilhamento do conhecimento para enfrentar situações de crises.

Palavras-chave


Compartilhamento de conhecimento; Conhecimento nas organizações; Gestão do conhecimento; Revisão de literatura

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DOI: http://dx.doi.org/10.5433/1981-8920.2021v26n4p595

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ISSN: 1981-8920 (versão somente online)

DOI: 10.5433/1981-8920

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Esta obra está licenciada com uma Licença Creative Commons Atribuição-NãoComercial 4.0 Internacional